General Terms and Conditions (GTC)
Stand: January 2026
1. Scope
These General Terms and Conditions (GTC) apply to all orders for digital content and individually commissioned graphic and design services placed via the online store of H&S Graphic Design be completed.
Deviating or conflicting terms and conditions of the customer shall not become part of the contract unless their validity has been expressly agreed to in writing.
2. Provider
H&S Graphic Design
Owner: Horst Gräf
Müllekovener Street 34
53844 Troisdorf
Germany
The small business regulation according to § 19 UStG applies. No sales tax is shown.
3. subject matter of the contract
The subject matter of the contract is:
- Digital content (e.g. graphics, designs, visual bundles, files) that is provided exclusively in digital form for download.
- Individual graphic and design services that are newly created or significantly adapted to customer orders.
There is no physical delivery.
4. conclusion of contract
The presentation of the products in the online store does not constitute a legally binding offer, but a non-binding invitation to order.
A contract is concluded when the customer completes the order process and receives an order confirmation by e-mail or the download is made available.
In the case of individual design services, the contract is concluded by written confirmation (e.g. by e-mail) or acceptance of an offer.
5 Prices and terms of payment
The prices stated at the time of ordering apply. Due to the small business regulation (§ 19 UStG) no sales tax is shown.
The purchase price is due immediately and must be paid using the payment methods offered in the store.
Separate payment agreements (e.g. advance payment or payment on account) can be made for individual services.
6. provision of digital content
Digital content will be made available after receipt of payment via a download link or comparable digital delivery method.
The customer is responsible for ensuring suitable technical requirements.
7. right of withdrawal
Digital content: The right of withdrawal expires in accordance with Section 356 (5) of the German Civil Code (BGB) as soon as performance has begun after the customer has expressly agreed that performance will begin before the expiry of the withdrawal period and has confirmed his knowledge of the expiry of the right of withdrawal.
Individual design services: In the case of customer-specific services, the right of withdrawal may also expire prematurely as soon as performance has begun and the customer has expressly consented to this.
8. rights of use
No ownership of the files is transferred with the purchase. The customer receives a right of use in accordance with the respective license description.
All copyrights remain with H&S Grafikdesign, unless otherwise agreed in writing.
9. warranty
The statutory warranty rights apply.
Industry-standard, technically induced deviations (e.g. color representation depending on the screen or printing process) do not constitute a defect.
10. liability
H&S Grafikdesign shall be liable without limitation in the event of intent, gross negligence or injury to life, limb or health.
In the event of a slightly negligent breach of material contractual obligations, liability shall be limited to the foreseeable damage typical of the contract.
Otherwise, liability is excluded to the extent permitted by law.
11 Applicable law
The law of the Federal Republic of Germany shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods.
The contract language is German.
12. dispute resolution
The EU Commission provides a platform for online dispute resolution (OS):
https://ec.europa.eu/consumers/odr/
H&S Grafikdesign is not obliged and not willing to participate in a dispute resolution procedure before a consumer arbitration board.
13. final provisions
Should individual provisions of these GTC be or become invalid in whole or in part, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by the statutory provision.